create packs and manage stocks

Written by mousse on . Posted in Stocks and Shipping, Tutorials, WB Services Help

Packs options in Wiseband allow to sell packages at a unit price still managing availability of items in stock.
In the screen Products / Catalog, create a new item from “multi” or pack type. It’s still possible to change an item’s type by clicking on the type name at the bottom left.wb-creationpack1


Then in the item’s options, click in the “bundle” select area, and choose from the items list the ones to include in the pack.



Weight and available quantity of the bundle are calculated from sngle items from the pack, an are the ones applying in the order cart. If one item from the pack is available without stock management, the pack will be available whatever the quantity available for this product (for example while waiting for restocking or product releasing). When a model type product is added to a pack, the pack’s models are automatically created from the item’s models. Changes to the item’s models are not possible then, unless deleting the product from the pack and adding it later (previous pack’s models are deleted in that case).

For Artists and Labels using or stocking and fulfilment services, update of inventory quantities are always done by Wiseband when receiving the products. However it’s still possible to sell products by setting then as “available” without stocks management.

For Artists and Labels dealing with fulfilment by themselves and wishing to use our advanced stocks management options, a custom setting has to be added to their Pro Wiseband account. Contact for this.

Wiseband Shipping Rates

Written by Bruno Lemonnier on . Posted in News, Stocks and Shipping

As of  October 11th 2013, for the Pro and Premium accounts for whom we manage inventory and shipments , we’ll apply new shipping rates for shipments of CDs , vinyl and merchandising (t-shirts , hoodies, caps, etc.). .

We conduct this important change to make our commissions and income from sales by Wiseband easier to understand and predict. So we now charge VAT on the full amount of the order, including shipping . Previously , VAT on postage was not included in the shipping amount calculated in Wiseband’s shopping carts  and was therefore at the cost of the the seller . This VAT is now included in the shipping and is therefore the responsibility of the customer. This change makes it possible to simply include amounts collected on each sale :

Amount collected ( HT ) = Total price of items ( HT ) – commission on sales – management committee shipments


We remind you that if you entrust Wiseband to manage your inventory and shipping your products to your customers by our logistics team , the sales commission is reduced to 9 % of the total products price (ex VAT) in the order, so off shipping expenses , while it is 9% of the total of the order (Inlc. VAT)  if we do not manage inventory and shipments.


Additional charges apply for order management , handling , packaging parcels suitable to products (more or less bulky or fragile … ): 2 € / per order + 10cents/article shipped .

A T -Shirt 12 € ( € 10.03 VAT) sold in your store:
Total order 12 € + VAT € 2.89 (shipping ) = € 14.89 inc VAT ( € 12.45 ex VAT)
Commission on sales of 9% of total revenue HT : 0,90 €
€ 2 + € 0.10 per order per item per order = € 2.10
Total: € 10.03 HT ( HT items total ) – € 0.90 ( 9% com ) – 2,10 € ( shipment management com ) = € 7.03 HT

3 T -Shirts 12 € TTC sold a total of 36 € ( € 30.10 VAT) your store:
Total order 3 X € 12 + € 8.20 incl VAT (shipping ) = € 44.20 VAT ( € 36.96 ex VAT)
Commission on sales of 9% VAT : € 2.71
€ 2 + € 0.10 per order per item per order = € 2.30
Total: € 30.10 HT ( HT items total ) – € 2.71 ( 9% com ) – € 2.30 ( shipment management com ) = € 25.09 HT


On Intl shipments ,The ” Gas oil Factor Adjustment “ which varies every month, charged by the Post Office , is applied in the automatic calculation of shipping . For example, for a shipment in October 2013, the ” Gas oil Factor Adjustment “ is up to 2.29% for shipments to Europe and 10.82% for shipments to the rest of the world . The calculation of shipping will be for example a shipment of France Colissimo Expert : 6.70 HT * VAT * GOFA (The gas oil Factor Adjustment: 2.29% in October 2013) = € 8.01 incl x 1 , 0229 = € 8.20 incl

Below is the shipping prices applied to your  CDs , vinyl and merchandising (t-shirts , hoodies, caps, etc. . )shipments from our premises in France according to the weight and type of delivery . Intl Shipping costs shown in the table below are the charges including VAT port without application of gas oil Factor Adjustment, which will vary each month.

For the sake of quality of delivery orders, shipments exceeding 500g, are automatically treated as :
– Regular Mail Colissimo Access
– Priority parcel International to Export Tracking Parcel 

Orders over 2kg are all sent via Colissimo .

In case of reclamations of non-receipt of an order by a buyer only Colissimo including delivery against signature provides a guarantees vis-à -vis of the buyer , allowing you to refuse to refund or return the order. Of course, to ensure quality of service and a good image of the artist and the label, in case of dispute on a command sent with another shipping method , we recommend that labels and artists to solve the problem in a timely manner ( refund, rnew order free of charge , sending goodies , etc. ) .

Managing your orders, track shipments, inventory management and shipping.

Written by prune on . Posted in Help and Support, Stocks and Shipping

Wiseband allows you to sell your music and merch from your website and your Facebook page with the implementation of e- shops.
So you have just set up a shop on your site and a fans start placing orders … What to do?
In this article you will find everything there is to know about managing your orders and inventory.


Mail order conditions :

Conditions of Wiseband sale cart comply with mail regulation in France and state that:

– Purchases can be refunded after return of the order , in the same condition and packaging (for CDs) , postage to be paid by the purchaser.

– In case of a delivery problem , the order will be redirected back after the initial order (ie not in case of loss or theft ) , the additional shipping costs are the responsibility of the seller, unless default in purchaser address .


Tracking :

Tracking orders and shipments is accesable from the “sales” page , ” WB Orders ” tab.

You can choose to see this page on your ” in progress ” and ” commands sent ” using the drop down menu at the top of your control panel .

When a command appears in your orders you have to  validate sending by post of this command by right-clicking your order on the ” Actions ” and then ” order details ” menu. You can then view all your order details ( relevant articles , shipping address … ) and click on “Send Order”. In case of check payment, you will first validate the order by clicking on the button provided for this purpose .

Orders will appear in the “order sent” list. The list of all your commands sent is also available for download . Csv format by clicking on ” Generate a list of commands sent in csv format “.

For free accounts , e -mail given to buyers on Wiseband windows and in the order confirmation mail address is your e -mail address. For Artist and Label accounts  it is the Wiseband address, this means that we take care of tracking orders and relationships with buyers. This function allows you to make a first quality support . In case of delivery problems by mail order , Wiseband sends you emails buyers and ensures that a response is given to them quickly.

Managing your items and your inventory :
Wiseband can also take over the management of your mailings and your inventory for an additional fee of 16% of the selling price of items HT.

So you benefit from our expertise in carrying parcels and consignments as well as more advantageous for delivery by Colissimo rates, shipping is deducted from your sales records for the price actually paid to La Poste, excluding VAT if applicable .

Sending vinyl in particular is done with the utmost care, with special packaging.

To benefit from this service, you must send us an initial stock , which remains your property, but we guarantee the integrity ( in case of fire , theft or water damage ) for the unit value you specify in the page ” Products / Product “


Shipping calculation :

Shipping costs are based on default based on the weight of the order, for a departure in France only ( demand for foreign countries) .

In your account options (Page “My Account” “settings” tab, under ” edit account settings “), you can also set the standard shipping costs , plus an amount from which charges are offered.

Calculating the weight of the order takes into account a default weight of the category of each item are as follows: CD : 100g ; DVD : 100g , LP (vinyl) : 200g , T-shirt : 100g ; Double CD : 150g , Double DVD : 150g ; Double LP : 200g ; Ticket : 10g ; Poster: 20g ; Keychain : 20g ; Score : 100g .

You can enter a specific weight for each item by visiting the ” Products / Product ” page and clicking ” Actions / Modify ” and then “Options” , this weight will be taken into account instead of the default weight of the category .
Following the same steps you will have access to other options , you can enter a special prize will be added to the shipping costs regardless of the weight of the item . But also choose to send an item only by Colissimo in France and Post Export / Colissimo abroad.

A weight of 25g to an envelope for PostExport 50g and 250g for a package is added to the weight of the order for packaging.
You can consult the grid shipping charged for your items cds , vinyl and merchandising ( t- shirts , hoodies, caps, etc. ) from France, according to the weight and type of shipment on the following link : postal rates.

Shipping to foreign differ depending on the area . Do not hesitate to contact us for more information on the areas.


Downloads sales set-up :

Once on the Wiseband back office in your account options (Page “My Account” “settings” tab, under ” edit account settings “), you can also configure the duration for which a user that has purchased a download song on your shop can download and / or allow a buyer to only download the song once he has bought the tune.


Legal notice

Copyright Wiseband 2016